Technical Solution Services

Risk Management & Crisis Resilience Advocate / Benefits & Duty of Care Counselor / Technical Compliance & Business Continuity Advisor

Business Crisis Protection / Group & Individual Benefits / Change Management & Project Services

Paul West: Technical Advisor

GapSpot! Technical Solution Services was created to fill the GAPS between technical processes and company operations to address business efficiency and profitability. As a provider of risk management/crisis resilience advisement, benefit solutions and change management services, GapSpot! manages risk scenarios through ongoing contingency planning, practiced disaster recovery processes, appropriately established cyber resilience solutions and cost effective but comprehensive benefit solutions. GapSpot! also offers specific solutions to those industries with required adherence to HIPPA regulations, those maintaining Personally Identifiable Information, those with required compliance to PCI DSS or GDPR regulations and any company concerned with employee safety, satisfaction and retention. Technical solutions include a full suite of specialized crisis resilience / employee benefit solutions and risk management services that are customizable to meet any business need and are available for every profession to ensure that every operation is afforded the protection it should have to endure under any circumstances.

Specific and suitable group insurance solutions are extended to the employee level with major medical and worksite benefit solutions that mitigate business risks while improving overall company well being and duty of care. Major medical coverage is designed to be flexible so as to create group plans in conjunction with worksite supplemental benefits that minimize company expenses while filling every coverage GAP to ensure complete employee protection for overall satisfaction.

All solutions are also available on an individual basis (on/off exchange) to anyone looking for proper health and security coverage that is comprehensive and affordable.

GapSpot! is also a contracted to provide the hotel and vacation rental market with a no cost, automatic guest protection product from InsuraGuest Technologies that provides properties with an extra revenue stream via its SaaS solution on a proprietary InsurTech platform. The online service protects the hotel or vacation rental guest from accidental in-room damage, theft of personal property, accidental medical expenses and accidental death & dismemberment. Hotels and vacation rentals can now transfer exposure to liability while also adding an additional nightly revenue stream for the business with an automatic interface posting to 82 property management systems -and counting.


With a long history of global IT governance in the hospitality, restaurant and travel sectors as well as within the healthcare, medical, insurance and logistics industries; Paul West has combined his seasoned technical experience with his eye for risk management and crisis resilience to any industry or business that needs to address the GAPS in crisis resilience/contingency planning, employee benefits/duty of care and required privacy compliance so as to improve business operational efficiency and secure company profitability.

As a versatile Benefits Counselor & Independent Broker who advises on employee major medical and worksite solutions to help companies attract and maintain their most important assets, Paul always maintains a sensible approach to expenses with an eye on profitability. He very much believes that the delivery of customizable health insurance and ancillary benefit options should make "good business sense", be cost effective -and still allow for comprehensive coverage that is owed to every employee. 

Aside from group coverage, he believes that every individual should also have the proper coverage needed for any life situation. For this purpose, Paul endeavors to provide individuals with personal insurance guidance to apply available federally funded marketplace solutions, short term medical products, medicare advantage or medicare supplement solutions wherever needed.

Finally, in his capacity as a global hospitality technical management professional, Paul offers strategic planning and project implementation guidance to those seeking to facilitate change, streamline processes and manage operations more efficiently. He remains dedicated to providing technical counsel to any operation looking to ensure business continuity, security and overall company elasticity.

*Certified Lean Six Sigma Black Belt & Lean Culture

*SCRUM Master Certified

*Licensed in Health, Life, Property & Casualty Insurance

*Licensed Independent Insurance Adjuster (Workers Compensation / Property & Casualty)

*Certified Alternative Dispute Resolutions

*Certified Change Management Processes 

*Americas Health Insurance Plans Certified

*Federally Facilitated Marketplace Certified

*Small Business Health Options Program Certified

*Hospitality Financial & Technology Professionals: HFTP Greater Louisville – Chapter President