Technical Solution Services

Risk & Resilience Advisor / Technical Project Services Guide / Benefit & Cyber Solutions Counselor

Business Resilience Governance / Technical Project Services / Benefit & Cyber Insurance Solutions

Paul West -Risk Advisor

GapSpot! Technical Solution Services was created by Paul West as a namesake to fill the GAPS among company processes, business operations and human decision making in order to address technical efficiency and profitability. As a provider of risk management/crisis resilience advisement, benefit solutions and change management services, GapSpot! manages business risk scenarios through ongoing contingency planning, practiced disaster recovery processes, appropriately established Cyber resilience solutions and cost effective but comprehensive benefit solutions.

As a versatile, independent broker of major medical and worksite solutions from a variety of insurance carriers, companies can select from numerous options for a sensible approach to expenses and an eye on profitability. Such solutions are attractive to potentially new employees while helping to maintain current employee assets. A variety of solutions are also available to individuals via personal insurance guidance that includes federally funded marketplace options, short term medical products, medicare advantage or medicare supplement solutions wherever needed.

GapSpot! specializes in Cyber insurance protections that are not simply add-on products to an existing property coverage. True Cyber insurance includes proactive, reactive and corrective services in addition to monetary coverage for liability, contingency operations, public relations and everything needed to maintain business continuity.


With a 35 year history of global hospitality IT governance and direction, Paul provides strategic IT planning and project implementation guidance to those seeking to facilitate change, streamline processes and manage operations more efficiently. 

He has combined his seasoned technical experience with his eye for risk management and crisis resilience to perform and to flourish particularly in the role of Technical Project Manager for companies providing managed IT services, information security and protection, data governance, and compliance. 

Whether Paul is wearing his technical risk & resilience hat -or his cyber & health insurance hat -or his hospitality technology hat, he remains dedicated to spotting the gaps in business services by providing technical counsel to any operation looking to ensure business continuity, security and overall company elasticity to endure under any circumstances.

*Certified Information Security Manager

*Certified Lean Six Sigma Black Belt & Lean Culture

*SCRUM Master Certified

*Licensed in Health, Life, Property & Casualty Insurance

*Licensed Independent Insurance Adjuster (Workers Compensation / Property & Casualty)

*Certified Alternative Dispute Resolutions

*Certified Change Management Processes 

*Americas Health Insurance Plans Certified

*Federally Facilitated Marketplace Certified

*Small Business Health Options Program Certified

*Hospitality Financial & Technology Professionals: HFTP Greater Louisville – Chapter President